LoadAiX
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Trust Center

Security and operational trust for trucking teams

LoadAiX is built for carrier workflows where uptime, data handling, and communication integrity are business-critical.

Security practices

  • Webhook signature validation for telephony endpoints.
  • Role-based access for admin, carrier admin, and dispatch users.
  • Audit trail tracking for critical call and template actions.
  • Least-privilege extension permissions for supported load boards.

Privacy and data use

  • Carrier data scoped to tenant/account boundaries.
  • Load data used only for workflow execution and operations.
  • Support for account-level data deletion requests.
  • See full details in our Privacy Policy.

Compliance and billing

  • Configurable trial and usage controls for platform admins.
  • Verified caller-ID requirement for outbound AI calls.
  • Billing and refund handling documented in our Refund Policy.

Support and incident response

  • Critical call/data incidents are prioritized for urgent triage.
  • Security and operational changes are tracked in admin logs.
  • Contact support via Contact page.